咨询邮箱 咨询邮箱:szsofter@szsofter.com 咨询热线 咨询热线:0755-86654908 索菲特信息技术QQ
您的位置:网站首页 > 新闻资讯 > 行业资讯 >
客户迟迟不回复邮件?如何礼貌“催”客户?
发表日期:2017-12-04 09:10   文章编辑:索菲特外贸软件    浏览次数:
 
       客户迟迟不回复邮件,催,怕用词不当,得罪客户,不催,又对不起自己。应该怎么办呢?
客户不会经常回复邮件,而对于一些问题我们又不得不得到客户的确认才能落实,例如催确认型号、订单、印刷品、付订金、付尾款等等。因此我们不得不多次发邮件催客户给答复。但是,很难把握催促邮件的度,一个不小心,把客户也得罪了,就因小失大了。为此,特意为大家准备了几个邮件模板,仅供大家参考: 
模板一:催客户确认订单 
Dear **, 
Good day. How are you ? 
Long time no hear from you. Hope you everything goes well. 
May I know whether you have received my PI for confirmation? Or you can check again by the attached. 
As you know, the price we give you is the best price we can offer, and as the increasing material cost and unstable exchange rate, we are afraid that it is hard for us to keep the price if you don’t confirm it much earlier. 
Hope you can understand and hope to get your reply soon. 
If have any question, please feel free to contact me. 
 
Thanks for your support. 
Have a nice day. 
 
Best regards, 
Anne 
 
模板二:催订金 
Dear **, 
Good day. How are you ? 
Sorry to bother you. May I know whether you have arranged the deposit for the order(PI number)? Please kindly arrange it and send me the bank slip soon so that we can proceed your order much earlier without any delay of your selling schedule.
Should you have any question, please don’t hesitate to contact me. 
 
Thanks for your always support. 
Have a nice day. 
 
Best regards, 
Anne 
 
模板三: 催尾款 
Dear **, 
Good day. How are you ? 
Sorry to bother you. May I know whether you have arranged the balance payment for the order(PI number)? 
Since the goods will reach the port at 30th May, please arrange the payment soon to receive the goods earlier so that it will not influence your selling schedule or in case of any extra charge at destination port. 
 
Thanks for your always support. 
Hope to get your reply soon. 
Have a nice day. 
 
Best regards, 
Anne 
 
模板四: 催确认印刷品 
Dear **, 
Good day. How are you ? 
Sorry to disturb you. May I know whether all the artworks are confirmed? 
Please kindly have a check and confirm to us soon if ok so that we can arrange the production much earlier. 
Sorry for pushing so hard, but the production schedule is tight so in order not to delay your order, hope you can understand and confirm to us soon. 
If have any question, please feel free to contact me. 
 
Thanks for your always support. 
Have a nice day. 
 
Best regards, 
Anne
 
       不知道你发现了没,其实在写这类型催促客户回复的邮件的时候,我们要谨记一个宗旨:以客户为先,站在客户的立场想问题。在写邮件的时候除了语气礼貌,更要让客户知道我们这样催他的目的所在是为了他好。这样子的邮件更能让客户接受,也能让客户感受到你的用心。 
标签:外贸    
如没特殊注明,文章均为资源网络原创,转载请注明来自http://www.szsofter.com/xinwenzixun/20171204/296.html